GENERAL DEVICE INFORMATION

  • The Sana device is not currently available for sale. We are focusing on our clinicals trials. Please click here to be notified when the Sana device is available for purchase.

  • No, the Sana device is not approved by the FDA for the treatment of any specific medical condition at this time. However, the FDA has provided Sana Health with a legally binding opinion that the Sana device is safe and appropriate for use to improve general wellness such as enhancing rest and recovery.

  • Yes! The Sana device has been in development for over twenty (20) years and no known serious risks have been identified. If you have any concerns about the safety of the Sana device, or you feel unwell during or after use, you should discontinue use immediately and contact our Customer Service Team via text or phone call at 720-310-3370 or support@sana.io.

  • Each Sana device comes with a Sana device, carrying/travel case, charger, and wired headphones. Please keep the Information Card for reference as it contains the serial number for your Sana device.

  • No. Keep the Sana device away from water.

  • Sana devices are manufactured in the United States.

  • Sana only supports wired headphones at this time.

WHO CAN USE THE SANA DEVICE?

  • The Sana device is currently intended for use by trial participants.

  • No, the Sana device should not be worn with eyeglasses. When you use the Sana device, you will want to make sure you can see the pulsing light through your closed eyes.

  • Yes, you can use the Sana device with your hearing aids. Either use the headphones provided and remove your hearing aids (simply adjust the volume so it is loud enough for you to hear the tones) or use a set of wired headphones that you prefer.

  • Yes, if you have a visual impairment you can still use the Sana device, you simply want to ensure you adjust the brightness of the light such that it is visible through closed eyes. If you have significant blindness resulting in very different perceptions of light between your eyes, we do not recommend that you use the Sana device. Persons who are visually impaired or hearing impaired (deaf), including those with a significant difference in hearing between ears or sight between eyes should not use the Sana device. Use of the Sana device by persons with colorblindness is permitted provided the perception of color is reasonably even in both eyes.

SANA DEVICE COMFORT

  • To wear your Sana device, you will want to take the headphones provided or your own and place them in or over your ears. Then you will take the Sana device and place it over your eyes. Make sure you are in a comfortable spot before you start your Sana Relief session.

  • The black band on your Sana device is made of elastic and is adjustable to ensure a snug but comfortable fit on your head. Take a moment to fit the Sana device so it is snug and secure but not too tight.

  • The sound is delivered through headphones and the volume is adjustable. Through the adjustable tones, you should hear the pulses of sound. The volume should be comfortable and not jarring. Some people prefer a softer tone, and some people like it much louder, especially when more relief is needed. Adjust to what feels good to you. For more, read our Instructions for Use.

  • When the Sana device is on your head, you can reach up with your left hand and feel two buttons, with the one closest to the center of your head adjusting the volume up and the button closest to the side of your head adjusting the volume down.

  • The light delivered through the Sana device is transmitted at a low frequency and allows the user to adjust how bright the light is. It is intended to be used when your eyes are closed. The light should be visible through closed eyelids but not jarring. Some people like it just visible through closed eyes, and some people like it super bright, especially when more relief is needed. Adjust to what feels good to you. For more, read our Instructions for Use.

  • When the Sana device is on your head, you can reach up with your right hand and feel two buttons, with the one closest to the center of your head adjusting the light intensity up (brighter) and the button closest to the side of your head adjusting the light intensity down (dimmer).

WHERE TO USE

  • We recommend you use your Sana device in a location where you can relax and support your head. Many individuals enjoy using it in a reclining chair or their bed - anywhere good for a short nap is likely appropriate.

  • No. The Sana device must always remain dry to prevent damage or injury.

  • Yes. The Sana device will work on an airplane with your compatible device in airplane mode. If your Sana device requires the app to start a session, it is important to be logged into the Sana Relief app prior to turning on airplane mode.

  • Yes. We recommend taking your Sana device with you when traveling. If you are traveling outside the United States, you will need a plug adapter.

CHARGING

  • Switch the power button to the “off” position after a session is complete and when not in use. If you fall asleep with the Sana device on, remember to switch it off when you wake up. Keep the Sana device at room temperature in a dry location. Overheating can damage the battery. Don’t allow your battery to run out fully—charge it after every 6-8 sessions. Use the charger that came with your Sana device—this will provide optimal charging.

  • If your Sana device requires the app to start a session, once you have connected the Sana device to your Sana Relief app via Bluetooth, there will be a battery icon in the top left corner that will display the battery level.

    If your Sana device does not require the app, there is currently not a battery level indication. The battery will store enough charge for 2 to 3 days of normal use, but we recommend you keep it charged up.

  • For a full charge of your Sana device, it may take up to 4 hours. Typically, if you need to use your Sana device immediately, we recommend charging for 10 minutes before using it. This should allow for enough charge to run a Sana Relief session. We recommend you keep your Sana device charged as there is no risk to the device from over-charging.

  • The battery will store enough charge for 2 to 3 days of normal use, but we recommend you keep it charged up. If the battery is not holding a charge, please contact our Customer Service Team via text or phone call at 720-310-3370 or support@sana.io.

  • No. Ensure the Sana device is charged and disconnected from the charger prior to use.

  • The lenses will illuminate blue while charging. When fully charged, the blue lights will turn off. It can take up to 4 hours to fully charge the Sana device. If your Sana device needs charging but you want to use it, 10-15 minutes of charging are typically enough to provide a single session.

  • To charge the Sana device, plug the provided micro-USB connector into the port on the bottom of the Sana device and plug it into any normal electrical outlet.

CLEANING & CARE

  • To clean your Sana device, you can use an antibacterial wipe (like a Clorox wipe) to wipe down the entire outside of the Sana device. If the foam mask needs to be cleaned, please remove it from the Sana device and handwash it in mild detergent. Allow it to fully dry before re-fitting. Do not machine wash, do not wring, do not re-fit to your Sana device until completely dry.

  • No. As needed, the foam mask may be carefully removed from the Sana device for cleaning. It is held onto the Sana device using Velcro. Peel off the foam mask and handwash gently. Be mindful not to soak fully or use excess water. Press the foam mask between absorbent surfaces (such as a towel) to remove excess water after cleaning. Lay flat to dry.

  • The Sana device should be kept dry. The Sana device has been tested to confirm it is safe if it gets wet, but this will almost certainly harm the Sana device and it is not damage that is covered under our warranty. We recommend you use the Sana device in a comfortable dry location and avoid situations where it may get wet, such as using it in a bath or by the pool.

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