1. Is your Sana device fully charged?

a. The lenses will turn blue while charging and turn off when complete. A quick, 30-minute charge will be enough to run a session!

2. Fully charging your Sana device can take about 4 hours. The blue lights will turn off when charging is complete.

3. Amber lights will show in the lenses for a second when the power button is switched on to indicate the Sana device is on.

4. If the lenses do not turn blue: hold the Sana device close to your face to verify, and make sure the connection of the charger is secure.

5. If the charger still does not work, connect the Sana device to a different micro-USB charger if available.

6. If the lenses still do not turn blue: connect the charger to a different device if possible, and test that the socket is working with a different plug.

7. If the Sana device will still not turn on, please contact the Sana Health Customer Service Team.

1. NOTE: If not using the Sana-provided headphones, make sure they are wired (not Bluetooth/AirPod) and have a 3.5mm audio jack with 3 rings on the plug.

2. Are the headphones fully plugged into your Sana device?

3. Put your headphones on and turn on the Sana device. The amber lights will turn on, and you will hear a sound for about 1 second.

4. Start a session in the Sana Relief app and listen for clear sounds through the headphones.

5. Hold the volume +/- button, located on the top-left side of the Sana device, towards the center for maximum volume when the Sana device is running a session.

6. Unplug and plug back in the headphones. If no audio is present, disconnect the provided headphones and try a different set of headphones.

7. If there is still no sound coming from the Sana device or the Sana headphones are not working, please contact the Sana Health Customer Service Team.

1. Make sure the Sana device is turned on and properly connected with the app.

2. Start a session.

3. Check that a session is running and has started by listening for sound in the headphones.

4. Press and hold the light +/- button (top-right) towards the center for maximum brightness. Try to be in a dark environment to ensure lights are visible.

5. Disconnect the Sana device from the Sana Relief app, close out of the app completely and reopen it, turn the Sana device off, reconnect the Sana device, and try the previous steps again.

6. If the lights are still not functional, please contact the Sana Health Customer Service Team.

1. Adjust the strap to fit the size of your head.

2. Perform a pull test: hold the Sana device in one hand and pull slightly on the strap. Look for significant gaps around the plastic, and make sure the strap is still secured to the Sana device.

3. If still experiencing issues with the Sana device strap, please contact the Sana Health Customer Service Team.

1. Ensure the Sana device is fully charged: plug the charging cable into the port.

2. The Sana device will need to charge with the power button “off” for a minimum of 30 minutes for one use and 4 hours for a full charge. The lenses are blue when charging, and turn off when finished.

3. Turn the Sana device off, then on, and restart the session.

4. If the Sana device is still shutting off before the session has ended, please contact the Sana Health Customer Service Team.

Feel free to give us a call or text us at 720-310-3370 or send us an email at support@sana.io. We are here to help and would love to hear from you.